How SKRRR.agency helped BORSCH build an export marketplace business and grow 110% on average per year

This case is about building an international e-commerce business from scratch: from operational foundations and logistics to assortment scaling, customer service, and internal IT solutions.

Challenge

Build an export-oriented e-commerce business from the ground up, create a system for launching new SKUs, and ensure sustainable growth on Amazon and eBay.

What we did

We helped build the business operating model: quality control standards, SOP-based customer service processes, a product launch system aligned with Amazon requirements and risk management, international fulfillment, and shipping operations. We also implemented custom solutions for stock control and synchronization between local inventory and Amazon inventory.

Result

The business delivered 110% average annual revenue growth over 5 years, scaled its assortment to 2000+ SKUs, and consistently maintained a 100% seller rating. The project was also recognized by eBay as one of the highest-grossing stores in Russia.

Why it matters

This case demonstrates how SKRRR.agency built a sustainable marketplace business architecture: processes, logistics, service quality, and assortment control working together as a growth system.

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